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  • Hi Justin, Thanks for your patience. I've emailed you a document outlining the update process. Please let us know if you need any further help. Best, Holly, Customer Support @ Tektyte
  • Hi Justin, Thanks for your message. I'm sorry to hear you've had trouble updating the firmware on your Log4.USB. We are looking into a solution for you, and will get back to you as soon as possible. Best, Holly, Customer Support @ Tektyte
  • Hello, sorry for the delay. You should have received an email from us in response to your query. Please let us know what software and firmware version you are running so we can assist you. Best, Holly
  • Hi, thanks for your question. I'm sorry to hear you're having trouble with your Log4USB firmware. We are looking into this and will get back to you soon.
  • Hi Gordon. The Log4 USB manual will be available this weekend, and the Log4 PoE manual will be available at the end of next week.
    in S and L? Comment by holly July 2018
  • Hi Gordon. Thanks for your message. We have recently updated the Log4 software, please download the latest version here https://www.tektyte.com/log4poe.html. If you're still having trouble please let us know.